Notes: These are links to external publications. A link here does not indicate
an endorsement by ManagerWise of the article or publication. Links open
in the same window. Use the "Back" button in your browser to
return to this page or use the appropriate procedure in you browser to
open the link in a new window or tab, leaving this page unchaged.
On Balance Almost 10 years after developing the balanced scorecard, authors Robert Kaplan and David Norton share what they've learned.